Client Overview

A premier healthcare organization in the USA, dedicated to empowering life insurance policyholders with cutting-edge health management and cancer care tools. With a vision to revolutionize access to health risk assessments, early detection, and personalized care, the organization sought to integrate advanced technology while ensuring secure, seamless, and efficient service delivery.

Fewer Manual Errors
0 %
Reduction in Administrative Workload
0 %
Boost in User Engagement
0 X

Business Challenge

The client faced significant challenges in modernizing its digital infrastructure while ensuring HIPAA compliance. Key obstacles included:

  • Disjointed Systems – Lack of a unified platform for Health Risk Assessments (HRAs), cancer prevention tools, and early detection features led to inefficiencies.
  • Data Security & Compliance – Managing sensitive health information under strict HIPAA guidelines was a critical concern.
  • Low User Engagement – Users struggled with accessing real-time updates, actionable insights, and intuitive interfaces.
  • Manual Dependencies – Reliance on manual processes slowed down query resolution and issue escalation.
  • Limited Administrative Insights – Inadequate analytics capabilities restricted administrators from optimizing operations and improving engagement.

Engagement

Copper Digital developed a groundbreaking, HIPAA-compliant web and mobile application tailored to address these challenges. The solution seamlessly integrated advanced AI, user-friendly interfaces, and secure data management. Key components included:

  1. AI-Powered Chat Assistant:
  • Deployed an intelligent assistant to resolve user queries in real-time, escalating complex issues to human agents as needed.
  • Enabled secure messaging to enhance engagement and foster trust among users.
  1. Advanced Health Risk Assessment (HRA) Tracking:
  • Delivered an intuitive platform for users to complete HRAs, track progress, and receive actionable insights for proactive health management.
  • Integrated features like medication reminders, symptom tracking, and dosage logs to improve adherence to treatment plans.
  1. Comprehensive Dashboard Analytics:
  • Designed an administrator dashboard with powerful filters for monitoring app usage and extracting actionable insights.
  • Enabled data-driven decisions through detailed engagement metrics and usage patterns.
  1. Middleware and API Integration:
  • Implemented HELIOS API to enable seamless case creation in the client’s EMR system.
  • Designed robust middleware for real-time data synchronization, ensuring secure and consistent information flow.
  1. Scalable Development Framework:
  • Created prototypes and storyboards to align the application’s functionality with client objectives.
  • Built secure, scalable web and mobile apps using modern technologies to ensure long-term reliability.
  • Leveraged DevOps practices for secure infrastructure and performance optimization.

Technology

Results

Copper Digital’s innovative solution revolutionized the organization’s healthcare management by addressing core challenges and delivering measurable results. The integration of an AI-powered assistant streamlined communication, enabling faster query resolution and reducing administrative burdens. Real-time health tracking tools and actionable insights from Health Risk Assessments (HRAs) empowered policyholders to take charge of their health, while medication and symptom-tracking features improved adherence to prescribed routines. A HIPAA-compliant architecture ensured the highest level of data security, building user trust, and the advanced analytics dashboard provided administrators with critical insights for optimized operations.

With these advancements, the client organization is now equipped to scale its operations while maintaining exceptional standards of care, reaffirming Copper Digital’s role as a trusted partner in healthcare technology innovation.

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