LUPA & PDGM

    Missed Visit Rate

    Percentage of scheduled home health visits that were not completed because of patient refusal.

    Definition

    Missed Visit Rate is the percentage of scheduled home health visits that were not completed because of patient refusal, hospitalization, staffing shortages, weather, or other documented reasons. Formula: (Missed Visits ÷ Scheduled Visits) × 100

    Why it matters

    A high missed visit rate may affect patient outcomes, clinician productivity, and reimbursement.

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    Episodes from Inside Home Health that put Missed Visit Rate in operational context.

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