Copper Digital
    LUPA & PDGM

    Patient Retention

    Agency's ability to continue providing appropriate home health services for eligible patients.

    Definition

    Patient Retention refers to an agency's ability to continue providing appropriate home health services for eligible patients throughout the authorized episode of care.

    Why it matters

    Maintaining continuity of care supports better outcomes and reduces unnecessary interruptions in treatment. Retention should always reflect ongoing clinical eligibility and patient choice.

    Listen While You Read

    Conversations on lupa & pdgm

    Episodes from Inside Home Health that put Patient Retention in operational context.

    All episodes
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